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Surabhi Travels (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our services, visit our website, or interact with us in any manner.
1. Information We Collect
We may collect the following types of information from you:
- Personal Information
- Name, contact number, email address, postal address
- Passport details, identification proofs (if required for bookings)
- Payment information (processed through secure payment gateways)
- Travel Information
- Travel preferences, destination choices, booking details
- Special requests such as dietary requirements or accessibility needs
- Technical Information
- IP address, browser type, operating system, device information
- Website usage data via cookies or analytics tools
2. How We Use Your Information
We use your information to:
- Process bookings, reservations, and payments
- Communicate with you regarding itineraries, offers, or travel updates
- Provide customer support and respond to inquiries
- Improve our services, website functionality, and customer experience
- Send promotional offers, newsletters, and marketing communications (only with your consent)
- Comply with legal obligations and prevent fraudulent activities
3. Sharing of Information
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Service Providers – Hotels, airlines, transport operators, and other partners essential to fulfil your booking
- Legal Authorities – If required by law or to protect our legal rights
- Payment Processors – For secure transaction handling
All partners and service providers are bound by confidentiality agreements and data protection standards.
4. Data Security
We implement strict security measures to protect your personal information, including:
- Secure Socket Layer (SSL) encryption for online transactions
- Restricted access to personal data within our organization
- Regular monitoring and updating of security protocols
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates to your information
- Opt-out of marketing communications at any time
- Request deletion of your personal data (subject to legal requirements)
6. Cookies Policy
We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and deliver relevant offers. You can manage or disable cookies through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with the revised date.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us:
Surabhi Travels
Email: Surabhitravelsindia@gmail.com
Phone: +91 85100 92249